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Shipping & Return Policy
– How long does it take to process my order?
• Orders are processed from Sunday to Thursday during working hours, with orders placed after 3:00 PM CLT processed the next working day (not including public holidays).
– How long does shipping take?
• Cairo and Giza: Within 2-5 working days.
• Anywhere else inside Egypt: Within 3-5 working days.
• Worldwide Shipping: Within 5-10 working days.
– Do you have International shipping?
• We deliver worldwide within 5-10 working days (Weekends and Official holidays excluded)
– How much is the shipping fees?
• Deliver within Cairo and Giza for 70 EGP
• Anywhere else in Egypt for 85 EGP
• Worldwide Shipping is Calculated based on Country while making your order
• Local Shipping is free for orders over 2000 EGP
• \Worldwide shipping is free for orders over 5000 EGP
– Do you have a showroom?
• We’re available online only.
– How can I make sure of my size?
• Please make sure of your size through our size chart, shown in each item
– What If I didn’t receive an order confirmation, what should I do?
• Please check your spam/junk mail in case the order confirmation has landed there. If you still can’t find your order confirmation please contact us through WhatsApp chat.
– How can I pay my order?
• You can pay online with your credit card or cash on delivery.
– Can you send me two sizes to choose between them?
• Unfortunately, we can’t send two sizes but we allow exchanges after the courier leaves.
– Can I try the products on while the courier waits?
• Packages can’t be opened while the courier awaits but we can exchange it after the courier leaves.
– What is your Exchange/Refund policy?
• We allow exchanges and refunds within 7 days of receiving your order.
• Online payments will be refunded back on Credit Card
– How can I make an exchange?
• Kindly send us your request on WhatsApp +2 010 2227 8811
• We allow exchanges and refunds within 7 days of receiving your order.
• Item availability is not guaranteed, kindly make sure to check if the new size you’re requesting is currently in stock online before making your request
• Exchanged item must be sent back with all tags attached, in the same condition as you received it, The Item must be UNWORN.
• Processing and Handling fee of 100 EGP are subjected to Returned or Exchanged Items